Terms of sale
Condition of sale, right of withdrawal, transport and delivery
The seller of the products and owner of the site is The Fine Lodge Srl with registered office in Via Sant'Andrea 12, Viareggio, 55049 (LU) C.F/ P.I.: IT02659280461, Rea: AR-169811 – e-mail address: info@thefinelodge.com
These general conditions of sale have as their object the regulation of the purchase of products made remotely and made available, through The Fine Lodge website (hereinafter, the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206 /2005 and subsequent amendments and additions (hereinafter, "Consumer Code"). The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions which have been made available to him and which will be available on the Site at any time by the Client. Contracts concluded with The Fine Lodge Srl through the Site are governed by these General Conditions in compliance with Italian legislation.
1. PRODUCT CHARACTERISTICS AND PRICES
The images of the products may not be perfectly representative of their characteristics but may differ in colour, size and accessories represented. All support information for purchasing is to be understood as simple generic information material, not referable to the real characteristics of a single product. The products are offered at the price indicated on the site on the date an order is placed. The prices are inclusive of VAT which will be indicated in detail on the product purchase invoice, where issued, and on the final payment form. The indicated price does not include transport (where indicated) and delivery costs which are in any case indicated in the final section before sending an order and specified in the order confirmation sent by e-mail to the Customer.
2. ORDER PRODUCTS
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these transcribed General and Payment Conditions. Where existing, the promotional codes offered by The Fine Lodge Srl are valid only for the products and during the period indicated from time to time. Promo codes are non-refundable and non-cumulative.
To take advantage of the discounts and/or offers linked to the promotional codes, the promotional code must be entered in the space provided when placing an order on the site. In case of forgetfulness, an order cannot be canceled or renewed in order for the promotional code to be taken into account. The receipt by The Fine Lodge Srl of the contractual proposal is confirmed with a specific summary e-mail. After confirmation of receipt of the contractual proposal, the Customer has 2 (two) hours to vary the order sent by immediately notifying it to the email address: info@thefinelodge.com
After 2 (two) hours, the order will be put into production and therefore it will no longer be modifiable by the Customer.
3. PRICES AND SHIPPING
The prices of the Products are inclusive of all statutory taxes and duties. Prices are expressed in Euros. Shipping costs are calculated by the system based on weight (actual and volumetric) and destination and indicated to the customer before payment. Any customs duties and charges will be borne exclusively by the customer.
4. METHOD OF PAYMENT
The Customer may pay for the Products and the related delivery costs by credit card (Visa, Mastercard, American Express – Stripe platform).
The Site does not memorize the Customer's credit card number and therefore cannot be held responsible for any fraudulent use of the aforementioned payment instruments.
5. TRANSPORT AND DELIVERY
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate "Shipping Data" field. All purchases will be delivered by express courier (hereinafter, the "Courier") from Monday to Friday, excluding holidays and national holidays. The Fine Lodge Srl is not responsible for unforeseeable or non-attributable delays. In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 15 (fifteen) working days starting from the day following that on which The Fine Lodge Srl confirmed the order to the Customer via specific email confirmation and shipment of the order. The aforementioned term of 15 working days applies to shipments in Italy and abroad, with the only exception for countries outside the European Union for which the term of 15 days may be increased according to the different local customs clearance times . The customer undertakes to immediately contest any damage to the packaging and/or the product or the mismatch in the number of packages or indications by placing specific indications on the delivery document. By signing the courier's document, the Customer certifies the real external integrity of the product and the conformity of the delivery.
Any report must be sent to the email address info@thefinelodge.com
6. RIGHT OF WITHDRAWAL - RETURNS AND REFUNDS
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion explicitly provided for in point 4 below. To exercise this right, the Customer must send The Fine Lodge Srl a written communication within 15 days from the date of receipt of the Products by email to info@thefinelodge.com, the dedicated office will undertake to open a case for the management of the return within 5 working days and to communicate the instructions on the methods of returning the Products. The right of withdrawal is governed by the following conditions:
The right applies to the Product purchased in its entirety; therefore if the Product is made up of several components or parts it is not possible to exercise the withdrawal only on part of the Product purchased.
In case of exercise of the right of withdrawal, The Fine Lodge Srl will refund the customer the full amount of the returned goods, excluding shipping costs where applicable, within 14 days from the date on which the communication of withdrawal was received, without prejudice to the right of The Fine Lodge Srl to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer.
The Products must be returned if possible in the same box in which they were received.
In addition to the cases of a non-consumer customer and/or requesting an invoice, the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014: order of Products that are likely to deteriorate or expire rapidly; order of sealed Products that are not suitable for being returned for hygienic or health protection reasons or that have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that among the "Products made or packaged to measure" and/or "Products that risk deteriorating or expiring rapidly" include all the food products offered on the site, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic and customer protection reasons, the right of withdrawal is applicable only for non-food Products purchased on the Site and which are suitable for being put back on the market without endangering the health of consumers (such as, for example, gadgets, tools, etc.).
7. WARRANTY AND DEFECTS OF CONFORMITY
In case of lack of conformity of Products sold by The Fine Lodge Srl, the Customer must immediately contact The Fine Lodge Srl using the appropriate email address info@thefinelodge.com. The legal guarantees provided for by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right, at his choice and provided that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement. The Customer forfeits these rights if he does not report the lack of conformity to The Fine Lodge Srl within 15 days from the date on which he discovered the defect, provided that it is not a Product which by its nature is perishable or subject to expiry in a shorter period, in which case the defect must be reported within this shorter period.
8. ERRORS AND LIMITATION OF LIABILITY
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which The Fine Lodge Srl cannot therefore be held responsible, except in the case of willful misconduct or gross negligence. The Fine Lodge Srl reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer's rights pursuant to these General Conditions and the Consumer Code. Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by non-acceptance or evasion, even partial , of an order.
9. CLAIMS
Any complaint must be forwarded to The Fine Lodge Srl by registered mail to the following address: The Fine Lodge Srl, Via Sant'Andrea 12, 55049 Viareggio (LU) The Fine Lodge Srl undertakes to respond to all requests received within a maximum of 15 working days.
10. APPLICABLE LAW AND JURISDICTION
The sales contract between the customer and is understood to be concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his municipality of residence or of domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Lucca, any other competent court excluded. *** Pursuant to article 1341 of the civil code the Customer declares to have read and to specifically accept the following articles of these General Conditions: (liability for delays in delivery) and (right to correct errors - exclusions of liability).
Common Terms
1. PRIVACY POLICY
For information on the use of personal data, Users must refer to the privacy policy of The Fine Lodge Srl
2. INTELLECTUAL PROPERTY RIGHTS
All trademarks owned by The Fine Lodge Srl, figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos that appear relating to Teccognano srl are and remain the exclusive property of the Owner.
3. MINIMUM AGE REQUIREMENTS
Users declare that they are of age according to the legislation applicable to them.
Under no circumstances may minors under the age of 18 purchase alcoholic products on the site owned by The Fine Lodge Srl, a matter regulated by the first paragraph of art. 689, Penal Code.